Cancellations and help
Plans change. Here's how cancellations, changes and refunds work, and how to get help before or during your trip.
The short version
- Each provider sets its own rules. Airlines, hotels, resorts, cruise lines and tour operators each have their own cancellation and change policies.
- You see the terms before you book. Your quote lists cancellation deadlines and fees in writing, and the provider's confirmation repeats them.
- Nothing changes without your approval. We never cancel or change a booking unless you ask us to.
Before you book
Look for the cancellation deadline, whether the rate is refundable, any change fees and when the balance is due. If flexibility matters, ask us to quote refundable or flexible options alongside the lowest price so you can compare.
If you need to cancel
- Email hello@roamplanned.com as soon as you know, with your name, trip dates and confirmation numbers.
- We'll check each provider's terms and tell you what can be refunded, credited or changed, and any fees.
- You confirm, and the cancellation is made under the provider's terms. Refunds are issued by the provider.
If you need to change something
Date, name and traveler changes depend on the provider and fare. Some changes are free, some carry a fee plus any price difference, and some fares can't be changed. We'll tell you the options before anything is changed.
Travel insurance
For expensive or nonrefundable trips, or travel during hurricane season, consider comparing travel insurance. Coverage for trip cancellation, interruption, medical care and weather varies a lot between plans, so read the policy details before you buy.
Common questions
Can I cancel a trip I've booked?
Usually, yes, but the rules and any fees depend on each provider's terms and the fare or rate you chose. Your quote lists the cancellation deadlines and fees in writing before you book, and your booking confirmation repeats them.
Will I get a refund if I cancel?
It depends on the provider's policy and when you cancel. Some rates are fully refundable until a deadline, some refund part of the price, some offer a credit for future travel and some are nonrefundable. Refunds are issued by the provider to your original payment method under their terms.
What if the airline cancels or significantly changes my flight?
Under US Department of Transportation rules, if an airline cancels or significantly changes a flight to, from or within the US and you choose not to travel, you are entitled to a refund, even on a nonrefundable ticket. See the DOT's air travel consumer pages for details.
What happens if a hurricane affects my trip?
Policies vary. Many airlines issue travel waivers when a named storm threatens a destination, and some resorts and cruise lines have their own weather policies. Travel insurance that covers weather can help, but it usually has to be bought before a storm is named.
How do I change my dates or travelers?
Email us as early as possible with your booking details and what you'd like to change. We'll check the provider's change rules and any price difference, and you approve before anything is changed.
Who do I contact during my trip?
For urgent issues such as a missed connection or a hotel problem, contact the provider directly using the phone number on your confirmation, since they can act immediately. Then email us so we can help follow up.
Contact us
Email hello@roamplanned.com. We reply by email. For urgent problems during travel, call the provider on your confirmation first, then let us know.
Helpful official resources: US DOT air travel consumer protection and US State Department travel information.